Diamond Luxury Logo

Safety & Policy

Safety & Policy

Your Safety is Our Priority

At Diamond Luxe Limos, your safety is our highest priority. Every ride in Grand Prairie, Dallas, Fort Worth, and surrounding Texas cities follows strict transportation guidelines to ensure a secure, comfortable, and reliable experience.

Safety Standards

At Diamond Luxe Limos, your safety is our highest priority. Every ride in Grand Prairie, Dallas, Fort Worth, and surrounding Texas cities follows strict transportation guidelines to ensure a secure, comfortable, and reliable experience.

Chauffeur Safety Requirements

All chauffeurs are professionally trained, background-checked, and drug-tested

Drivers follow all Texas DOT, DFW Airport, and local regulations

Zero tolerance for distracted driving (no phone use while operating the vehicle)

Defensive driving and speed-limit compliance at all times

Vehicle Safety & Maintenance

Daily inspections of brakes, tires, lights, and safety equipment

Vehicles are sanitized before every trip

No car is allowed to operate with any mechanical concerns

Seat Belt & Child Safety

State law requires seat belt use for all passengers

Child seats can be provided upon request; parents must specify requirements during booking

Alcohol, Smoking & Substance Policy

Smoking, vaping, and illegal substances are strictly prohibited

Alcohol is allowed for legal-age passengers only and in compliance with Texas laws

Unruly or unsafe behavior may result in immediate termination of service

Service-Specific Safety Policies

Airport Transfer DFW

Real-time flight tracking ensures safe, timely pickups

Drivers follow official DFW/DAL pickup and drop-off rules

Luggage is handled with care to avoid injury or damage

Sports Event Limo Service

Drop-offs only at approved stadium zones for passenger safety

Stadium security rules must be followed at all times

Prom Night Limo Service

Zero-alcohol policy for minors

Parent/guardian contact information required

No unauthorized stops or route changes

Shop with Diamond Luxe Limos

Pickups and drop-offs at safe retail entrances

Drivers assist with bags upon request

Wedding Limo

Extra time allocated for safe travel between locations

Photo stops only in designated, vehicle-safe areas

Long-Distance Rides

Mandatory pre-trip inspection

Rest breaks provided for long routes

Chauffeur rotations for extended hours if needed

Non-Emergency Medical Transportation

Drivers trained in safe patient assistance

Vehicles sanitized and equipped with basic safety supplies

Only non-emergency cases accepted

Behavior, Equipment & Damages

Passengers must act respectfully toward chauffeurs and equipment

Any damage caused to the vehicle interior or exterior will be billed

Aggressive, unsafe, or illegal behavior immediately ends the trip without refund

Lost & Found

Items left in vehicles are recorded and safely stored. You may claim them by contacting our support team.

Liability & Delays

We are not responsible for delays caused by:

Weather

Traffic accidents

Road closures

Airport or TSA delays

Our Commitment to Your Safety

We continuously update our safety protocols and train our team to ensure every journey with Diamond Luxe Limos meets the highest standards of security and comfort.